The firewall feature on your Norton software is designed to protect your system from malware. It acts as a safeguard against unauthorized access to your computer and controls incoming and outgoing network traffic. However, there are times when the firewall can become an obstacle to your work, especially when it blocks certain programs and applications. You will need to go to the ‘Settings’ section and change the permissions to turn off the firewall. You can call the Norton customer care number and consult a professional software expert to learn how to turn off the Norton firewall so that your work is not affected.